1. Eligibility for Returns:  
• Tangible products may be returned if they are in their original, unused condition.
• Returns must be initiated within 5 days of receipt of the product.
• Proof of purchase is required for all returns.

2. Non-Returnable Items:  
• Custom or personalized products.
• Fiber processing services: All payments for fiber processing services are non-refundable due to the custom nature of our work.

3. Return Process:  
• To initiate a return, please contact our customer service team at info@shearconfectionfibermill.com with your order number and reason for return.
• Once your return is approved, we will provide you with a return authorization and instructions on how to send the item back to us.

4. Shipping Costs for Returns:  
• Customers are responsible for all shipping costs associated with returning products.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds:  
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment in accordance with your financial institution and payment gateway.
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.